First Touch London Ltd ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

First Touch London Ltd

Website: www.firsttouchldn.com

Email: [email protected]]

Registered Address: 86-90 Paul street, London 

EC2A 4NE

2. Information We Collect

When you visit our website or place an order, we may collect:

- Your name
- Billing and delivery addresses
- Email address
- Telephone number
- Order and purchase history
- Payment information (processed securely by our payment provider—we do not store your full card details)
- IP address and website usage information
- Information you provide when contacting us

3. How We Use Your Information

We use your information to:

- Process and deliver your orders
- Communicate with you about your purchases
- Respond to customer enquiries
- Improve our website and customer experience
- Prevent fraud and maintain website security
- Meet our legal and regulatory obligations
- Send marketing emails if you have chosen to receive them (you can unsubscribe at any time)

4. Cookies

Our website uses cookies to improve your browsing experience, analyse website traffic, and remember your preferences. You can manage or disable cookies through your browser settings.

5. Sharing Your Information

We only share your information where necessary, including with:

- Payment providers
- Delivery and courier companies
- Website hosting and technical service providers
- Professional advisers where required
- Government or law enforcement authorities where legally required

We never sell your personal information to third parties.

6. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

7. How Long We Keep Your Information

We keep your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain business records.

8. Your Rights

Under UK data protection law, you have the right to:

- Access your personal information
- Correct inaccurate information
- Request deletion of your information where appropriate
- Restrict or object to certain processing
- Request a copy of your data
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the UK Information Commissioner's Office (ICO)

9. Third-Party Services

Our website may contain links to third-party websites or use third-party services such as payment providers or social media platforms. Their privacy policies apply to how they handle your information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

First Touch London Ltd

Email: [email protected]

Website: www.firsttouchldn.com